Reserving your private chauffeur online in four simple steps
Planning your journey begins with entering your pick-up address, destination, and preferred departure time into our reservation interface. You can specify precise locations such as hotel entrances, private residences, Strasbourg railway station, or airport terminal arrivals. Providing flight or train details allows your assigned driver to monitor potential delays automatically. Every entry is processed instantly to generate an accurate distance measurement and fixed route calculation for your upcoming journey.
After choosing your vehicle class, you review your journey summary and confirm your personal contact details. Selecting your preferred payment option completes the reservation request without hidden fees or unexpected surcharges. You receive an automated booking summary directly in your inbox alongside a unique reservation reference. This streamlined process ensures that your transport arrangements are confirmed swiftly, giving you total peace of mind before you travel.
Step one and two: route selection and itinerary scheduling
Enter your exact starting location, destination, travel date, and preferred pick-up time into the search fields. Specifying terminal details or flight numbers ensures synchronized scheduling, allowing your assigned chauffeur to adapt to early arrivals or unexpected delays effortlessly while maintaining punctual service.
Step three and four: vehicle choice and payment confirmation
Select between our Comfort Sedan for up to three passengers and our spacious Comfort Van for up to eight travellers. Complete your reservation by choosing secure online payment or selecting to pay on board directly with credit card or cash upon arrival at your destination.
Understanding how our instant price calculator operates
Our instant fare estimation tool uses official geographic mapping algorithms to determine the precise driving distance and estimated transit time for your trip. Rather than relying on metered billing that fluctuates during heavy traffic, our pricing system applies a fixed rate structure to your specific route. This means the amount shown during your online booking remains unchanged regardless of urban congestion or unexpected road closures along the way.
All price quotes generated by our online estimator are entirely transparent and all-inclusive without hidden charges. Every rate includes vehicle fuel, highway tolls, passenger luggage handling, and applicable local taxes without any unexpected additions. By providing predictable rates prior to confirmation, our private chauffeur company allows corporate travellers and holidaymakers to manage their travel budgets with complete confidence and total clarity.
Flexible payment methods for online and on-board settlements
We offer versatile payment solutions designed to accommodate the preference of every passenger. When booking online, you can settle your fare immediately using major credit cards or debit cards through our encrypted transaction portal. Prepaying your journey eliminates the need to handle financial transactions during your travel, allowing you to focus entirely on your schedule or enjoy a relaxing journey across Alsace.
If you prefer to pay at the end of your ride, you may choose our on-board payment option during reservation. Our professional chauffeurs accept contactless card payments, major credit cards, and cash directly inside the vehicle upon reaching your destination. This flexibility ensures that business clients and international visitors can complete their transport arrangements using whichever payment method proves most convenient for them.
Secure online payment processing
Online transactions are processed using industry-standard banking encryption protocols to safeguard your sensitive financial details. Payment verification occurs instantly upon completion, generating a digital payment confirmation and an itemised tax receipt sent directly to your registered email address for your administrative records.
Convenient payment inside the vehicle
Passengers selecting on-board payment can settle their fixed fare with the chauffeur using contactless smart cards, mobile payment applications, physical credit cards, or cash currency. Printed or digital receipts are issued immediately upon arrival at your final destination for complete transparency.
Next steps following your online reservation submission
Once your reservation request is submitted through our website, our dispatch system immediately generates a confirmation email containing your full itinerary. This document lists your pick-up time, pickup address, drop-off location, selected vehicle category, and reserved payment status. Reviewing these details ensures that every aspect of your scheduled journey aligns precisely with your travel itinerary and timing expectations before your chauffeur arrives.
Prior to your scheduled departure, you receive driver assignment notification containing your chauffeur name and direct contact details. For airport and train station pickups, your chauffeur monitors your arrival schedule in real time to ensure timely meeting in the arrivals area. You can also reach out via WhatsApp using our central contact number +33 6 28 80 13 23 for quick updates and direct driver communication.
Modifying your booking, cancellations, and data privacy security
Adjustments to your planned travel itinerary are handled smoothly through our dedicated customer support service. You can request changes to your reservation time, pick-up location, or destination up to 24 hours before your scheduled departure without penalty. Simply contact our support team with your booking reference number, and we will update your itinerary to match your revised schedule accurately and promptly.
Cancellations submitted at least 24 hours prior to the scheduled pick-up time are eligible for a full refund or penalty-free cancellation. Furthermore, all personal data collected during booking is strictly encrypted in compliance with European privacy regulations. We never share your personal information with outside commercial marketing entities, ensuring total privacy, confidentiality, and data security for every traveller using our private chauffeur service.
